Keet Health

It all started with a simple question:

What if physical therapists could spend more time helping patients—and less time filling out forms? We built a better experience to make that a reality.

Product Redesign

Project Summary

Challenge

Keet Health hired me as they wanted to expand their offering at the time and uncover meaningful ways to help physical therapists.

Approach

We kicked off with a research and discovery phase in which we spent time in 3 physical therapist offices in Austin, Houston and Chicago. We interviewed physical therapists and conducted ethnographic research to better understand their process and operations, ensuring we are going off of needs and not assumptions.

Research Insights

  1. PTs are highly relational and people-oriented.

  2. PTs rely heavily on memory, and sort through old notes to find forgotten numbers/details when necessary.

  3. PTs bounce between multiple patients (often seeing 4 patients within an hour time span).

  4. PTs celebrate patient's progress – expressing their strong desire to get the patient back in action.

  5. PTs often wait until after visit (or EOD) to document, dreading the time consuming process.

Solution

We designed a dashboard for the physical therapist (PT) that aligned the documentation process with their current work flow. In other words, to design a system that they no longer have to conform to, but rather one that enriches the experience using technology to add value and remove unnecessary work for the PT.

The documentation process is consistently dreaded by each PT. Many systems have the documentation forms in a linear progression when in fact the PT's are bouncing around to different sections based on what the patient is communicating. Even between patients at times. So we better utilized the screen real estate to accommodate for these events by utilizing a two column grid, surfacing previous measurements so progress is clear, and can be celebrated.

Project Details

  • Duration: 4 week consulting contract

  • Additional Team Members: Developer

My Contribution

  • Product audit

  • Created a research protocol

  • Lead design research sessions

  • Synthesized research for guiding principles

  • Wireframes

  • Prototyping

Documentation Process

DESIGN HIGHLIGHT

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